Onsite Collections Representative - Augusta, GA

Transworld Systems Inc.•Aiken, SC

2d•Onsite

About The Position

TSI Transworld is hiring an onsite Collections Representative in Augusta, Georgia, to contact consumers about past-due student loan accounts and secure payments. The role requires performing collection work in compliance with company policies and applicable local, state, and federal collections laws and regulations. The position is primarily indoors, has a usually moderate noise level, and requires little to no travel. Training is scheduled for two weeks, followed by four weeks of nesting, Monday through Friday from 8:00 a.m. to 5:00 p.m. The production schedule is Monday through Friday, with four days from 8:00 a.m. to 5:00 p.m. and one day from 10:00 a.m. to 7:00 p.m. Compensation is $16+ based on collections experience. Applicants must complete a series of assessments through Harver after applying; the assessment is required for prompt consideration. The company describes the role as offering paid training, a team-oriented environment, growth opportunities, and bonus opportunities.

Requirements

High school diploma or equivalent.
Access to high-speed internet.
Professional phone etiquette and solid negotiating skills.
Positive attitude and strong customer service aptitude.
Ability to problem-solve and multitask.
Willingness to maintain confidentiality.
Ability to remain in a stationary position 95% of the time.
Ability to exchange accurate information effectively over the phone.
Complete the required online Harver assessments after submitting an application.

Nice To Haves

Knowledge of the Fair Debt Collection Practices Act (FDCPA) is preferred.
Collections experience is considered in determining compensation.

Responsibilities

Call consumers to secure payments on past-due student loan accounts.
Perform collection work in compliance with company policies and local, state, and federal collections laws and regulations.
Exchange accurate information effectively over the phone.