Collections Representative

UnitedHealth Group•Boulder, CO

3d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm MST. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours will be during normal business hours.

Requirements

High School Diploma / GED
Must be 18 years of age or older
1+ years of healthcare experience
Computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm MST, with flexibility on a case‑by‑case basis. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

1+ years of Revenue Cycle Experience and / OR Epic Experience
Reside within a commutable distance of 4990 Pearl E Circle, Boulder, CO, with the ability to work onsite at least once per month
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Perform research on various computer systems and document customer information regarding status, payment expectations, notes of conversations and other relevant information
Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
Print and mail claims, as needed
Other duties as assigned