Remote Collections- Bilingual (Spanish) - Houston, TX
About The Position
TSI is hiring a remote Collections Representative who is fluent in English and Spanish. The role involves contacting customers about past-due accounts, taking incoming calls, and securing payments. Candidates hired for work-from-home positions receive company-issued equipment; additional equipment policies and procedures are provided during the interview and onboarding process. Applicants must complete a series of required online assessments through Harver after submitting an application. The position pays $16.00–$18.00 per hour. The company describes paid training, a team-oriented work environment, growth opportunities, bonus opportunities, and a comprehensive benefits package.
Requirements
- High school diploma or equivalent.
- Fluency in both English and Spanish.
- Previous collections experience; the overview specifies 1–3 years.
- Two years of previous call center experience.
- Professional phone etiquette and solid negotiating skills.
- Positive attitude and strong customer service aptitude.
- Ability to problem solve and multitask.
- Willingness to maintain confidentiality.
- Ability to exchange accurate information effectively over the phone.
- For remote work: broadband internet connection (no DSL or dial-up), a hard-wired connection (no Wi-Fi or hotspots), and speed test results of 25 Mbps download and 20 Mbps upload.
Nice To Haves
- FDCPA knowledge.
Responsibilities
- Make outbound calls regarding past-due accounts.
- Accept incoming calls regarding past-due accounts.
- Secure payments on past-due accounts.
Benefits
- Paid training.
- Bonus opportunity.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) retirement plan with employer matching.
- Paid time off.
- Paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
