Collections Representative II

University of Hawaii FCU•Honolulu, HI

4d•Onsite

About The Position

This position works with members who have delinquent loans and negative share accounts to establish repayment schedules, address return items, stay abreast of collection laws, and minimize loan delinquency through regular contact and follow-up. The role provides service to members while maintaining accurate collection records and documentation, following established procedures, and supporting the handling of charged-off loans, auto repossessions, bankruptcies, and insurance claims.

Requirements

High school diploma or GED.
Basic understanding of MS Office Suite.
Basic knowledge of credit union programs.
Knowledge of state and federal collection regulations.
Two to three years of lending and collection experience.
Excellent verbal and written communication skills.
Ability to navigate and properly use the core collections system.
Negotiating skills.
Analytical and problem-solving skills.
Ability to perform basic math using a calculator.
Ability to write complex sentences and command of English vocabulary.
Ability to carry out detailed instructions and address problems involving variables.
Able to lift and carry up to 25 pounds.
Able to work additional hours, weekends, and holidays as needed.

Responsibilities

Contact members with delinquent accounts by phone or mail to establish mutually agreeable payment schedules.
Accurately and completely maintain and document verbal and written collection actions.
Follow up on loan payments made with non-sufficient funds, insufficient payroll deductions, and periodic payments.
Educate members on timely debt repayment.
Identify potentially troubled members and negotiate payment options.
Update collection reports accurately and on time.
Follow established collection procedures and prepare and mail delinquent loan reminder notices.
Prepare and maintain documents for charged-off loans, auto repossessions, and bankruptcies.
Research loan payments and explain loan status to members.
Research automatic payment changes that may affect loan payment status.
Maintain accurate collection records and files.
Assist members with documents for filing CDI and CLI insurance claims.
Submit appropriate documents for collateral protection insurance coverage.
Evaluate and gather information on delinquent accounts submitted for workouts.
Perform other duties as needed.
Provide excellent internal and external member service.
Maintain a reasonable delinquency ratio and document member interactions during collection efforts.
Follow up on delinquent accounts accurately and in a timely manner.

Benefits

On-demand pay with early access to earned wages.
Competitive pay.
Medical insurance including drug and vision coverage; company pays 100% of employee self-coverage and subsidizes family coverage.
Dental insurance; company pays 100% of employee self-coverage, with low-cost family coverage.
Plan premium waiver option.
401(k) retirement plan with employer match and non-elective contribution.
Eligible to earn 35 or more paid days off per year.
Vacation cash-out program.
Healthcare and dependent care flexible spending accounts.
Company-paid employee group basic life insurance with AD&D.
Company-paid employee long-term disability insurance.
Voluntary accident recovery, critical illness and cancer, and hospital insurance.
Employee Assistance Program.
Employee loan discount.
Company subsidy of 50% for adult monthly bus pass.
Cash reward employee referral program.
Workiversary cash reward and gifts.
Internal and external professional development opportunities.