Collections Representative I
Segra•Kansas City, MO
•Onsite
About The Position
The Collections Representative I is an entry-level position responsible for contacting customers with past-due balances to arrange payment, resolve billing issues, and ensure customer satisfaction. This role serves as a foundational step in understanding collections operations and company policies.
Requirements
- High school diploma or GED required
- Basic knowledge of Microsoft Office
- Basic knowledge of CRM system
Nice To Haves
- Associate degree preferred
- Customer service or collections experience preferred
- Analytical skills
- Ability to meet deadlines
- Attention to Detail
- Ability to work Independently
- Strong Communication skills
- Problem-solving skills
Responsibilities
- Contacting customers with past-due balances to arrange payment
- Resolving billing issues
- Ensuring customer satisfaction
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Tuition reimbursements
- Gym reimbursements
- Vacation/PTO
- Paid holidays
- Floating holidays
- Volunteer days
- Parental leave
- Legal insurance
- Accidental insurance
- Hospital indemnity insurance
- Identify theft insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
