Collections Representative I

Grainger Businesses•Panama City, FL

1d•Hybrid

About The Position

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, the company serves more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, the company is dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. The Collections Representative provides a high level of service to customers to effectively manage the company's receivables.

Requirements

Minimum of 1 year of experience working in Collections is required
Excellent negotiation and decision-making skills
Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines
Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)

Nice To Haves

Bachelor’s Degree in Accounting, Finance, Business, or related quantitative discipline preferred
Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred

Responsibilities

Demonstrate problem solving and curiosity dealing with customers and colleagues
Use professional collection skills and techniques to identify customer reasons for delinquent account status
Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off
Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers
Provide customers with documentation on disputed accounts
Maintain accurate and detailed customer contact notes following established standard repeatable processes
Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks
Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection
Recommends accounts for 3rd party collection through outside agencies or legal placement
Partner with Sales personnel on payment barrier removal
Provide Credit Managers with customer information to help evaluate customer payment terms or DSO
Perform other tasks as assigned