Collections Officer I

BankFirst Financial Services•Senatobia, MS

About The Position

The Collections Officer is responsible for assisting in the overall collection effort involving the bank's total loan portfolio with the goal of fewer delinquent loans and minimizing losses. This position may be a front-end or back-end collector depending on business needs. This role involves ensuring compliance with policy and procedures while performing collection services on delinquent loan accounts.

Requirements

High School diploma or equivalent
Ability to function cooperatively within a collection team.
Excellent oral, written, computer and interpersonal skills.
Good attention to detail and ability to meet deadlines.
Ability to multi-task
Organizational and analytical skills
Good judgment with negotiating and decision-making skills.

Nice To Haves

Some knowledge of lending, loan documentation, fair debt collection regulations, consumer collection laws, foreclosures and repossessions is preferred.

Responsibilities

Contact delinquent/charged off loan customers through telephone calls, emails, letters, and personal visits.
Negotiate payment terms for delinquent accounts/loans and accurately notate the account following departmental procedures.
Assist with difficult collection problems including payment disputes, alternative payment arrangements, out of policy extensions, Insurance claims, foreclosure, or repossession request, etc.
Identify problem accounts/loans, alert Collection Management, and assist in implementing an approved course of action.
As needed contact all liable debtors, evaluate willingness to pay and successfully negotiate repayment.
When requested by Collection Management, assist with higher risk or complex loans/accounts with serious delinquent problems.
Meet with Collection Management to recommend and implement a suitable course of action including demand letters, repossession, or foreclosure.
Resolve customer service-related issues.
Track loans/accounts status coded for deceased, insurance claims, or other specialty occurrences.
Assist with departmental reporting and other special projects as requested.
Assist as needed with bankruptcies for the bank, including receipt of notices, filing proofs of claim, and working with bank attorneys.
Represent the bank at foreclosure and meetings with attorneys to protect the bank's interests.
Oversee foreclosed properties and movables for proper management and liquidation with regular inspections.
Perform additional duties as assigned.