Collections Officer

CUA•Halifax, NS

18h•Onsite

About The Position

Members of the CUA Team work to create and deliver a great banking experience to over 25,000 individuals and businesses across Nova Scotia. The CUA Difference is a combination of flexible products, personalized service and quick decisions made and delivered by people who know and love our Province. CUA’s continued growth and member satisfaction reflects a team of committed problem-solvers who think big and outside the box to help others take a step forward in their financial health. If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following role. Reporting to the Supervisor, Credit Management, the Collections Officer supports CUA’s delinquency management activities in order to mitigate the potential impact of defaulted loans on members and the organization. The Collections Officer administers the collection process for the personal and commercial loan portfolio, ensuring adherence to compliance requirements, policy and procedures. In this capacity, the position will monitor, analyze, track and execute timely repayments while managing the member experience in a manner that is aligned with CUA’s brand.

Requirements

Undergraduate degree or Community College diploma, with three to five years relevant experience in a financial institution; or, equivalent combination of training and experience.
Strong knowledge of financial products and services.
Superior interpersonal and communications skills, with demonstrated capability in managing stressful conversations that can occur in these situations.

Nice To Haves

Experience in lending, delinquency management and working with legal documents are considered an asset.

Responsibilities

Administers the collection process for the personal and commercial loan portfolio, ensuring adherence to compliance requirements, policy and procedures.
Monitors, analyzes, tracks and executes timely repayments while managing the member experience in a manner that is aligned with CUA’s brand.
Supports CUA’s delinquency management activities in order to mitigate the potential impact of defaulted loans on members and the organization.