Collections Officer
About The Position
National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions. Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges. We are seeking a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.
Requirements
- At least 1 year of experience in the call center industry
- Excellent oral and written communication skills in English for consistent collection calls
- Comfortable with Microsoft Ecosystem (word, excel, outlook, etc)
- Ability to display a prior track record of top-tier results
- Strong math skills with the ability to perform basic calculations quickly
- Strong work ethic and willingness to learn
- Ability to pass a background check
- Solid organizational and time management skills
- Ability to adapt in a fast-paced environment
- Must be able to work one night shift in a week
- Broadband Internet with a wired connection from the computer to the modem. Speed must be 50 MPBS upload and 20 MPBS download.
Nice To Haves
- 3rd-party collections experience is an asset
Responsibilities
- Establishing professional relationships with clients, educating them on best practices
- Negotiating optimal payment arrangements to resolve customers' bills
- Maintaining a high level of professionalism in all interactions
- Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
- Updating customer account information and documenting call activity details
- Handling objections, excuses, and adhering to regulatory standards and best practices
- Achieving individual collection targets to meet department and company goals
Benefits
- Accommodation is available upon request throughout the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
