Collections Officer

Commercial Credit Adjusters Ltd•Winnipeg, MB

9d•Onsite

About The Position

At CCA, we’re redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutions—not just chasing payments. If you believe compassion matters, especially when someone’s going through a tough time in their lives, this role offers a chance to make a meaningful impact. You’ll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect. Our downtown Winnipeg office is ready to welcome new team members.

Requirements

Strong communicators with excellent verbal and written skills
Skilled in negotiation and conflict resolution
Self-motivated, goal-oriented, and detail-focused
Ethical and professional in all interactions
Comfortable working independently and in a fast-paced team environment
Proficient with computers and able to communicate effectively in English
Must have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen.
Be available for full-time work.
Criminal Record Check is required for successful candidates.

Nice To Haves

Experience in collections, customer service, or call centres is a bonus but not required.

Responsibilities

Speak with consumers who’ve missed payments—some recently, some long-term
Establish contact through inbound and outbound calls
Work within clear policy and process to offer fair and firm solutions
Negotiate payment arrangements in accordance with client and company guidelines
Investigate and advise on payment plans and settlement options
Serve as the contact/liaison for your assigned account portfolio
Document calls accurately and meet compliance standards
Manage each call with confidence, an empathetic ear, and clear boundaries
Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.

Benefits

Paid training and licensing
Full-time hours, including standard 8:00 AM to 4:30 PM shifts and prime-time weekday options
Competitive commission structure that rewards your performance fairly
Group benefit plan to support your health and peace of mind
Subsidized public transit to make your commute easier
On-site Wellness Room for mental health breaks and relaxation
Secure downtown location that’s convenient and accessible
Friendly, inclusive, and supportive team culture we’re here to help each other succeed
Opportunities for growth and development, whether you’re building a long-term career or gaining valuable experience
Hands-on learning in credit reporting, credit repair, and personal budgeting
Team leaders who understand the job and are committed to helping you thrive
Clear tools and frameworks that guide your decisions and keep things consistent