Collections Officer

Beacon Credit Union•Fort Wayne, IN

5d•Hybrid

About The Position

This employee can be headquartered at any Beacon location in northern Indiana that has available office space. Periodic travel is required to perform duties of the position, such as evaluating property. The role is responsible for enforcement, communications, follow-up, repossession, and other required maintenance necessary to collect the indebtedness of credit union borrowers on a timely basis. At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.

Requirements

Three to five years of experience in credit and collection work
Four-year college degree or equivalent combination of education and experience
Excellent written and verbal communication skills
Maintain strict confidentiality and professionalism
Detail-oriented with effective time management skills
Strong analytical and problem-solving skills
Proficient with Microsoft Excel and Word
Adherence to lending regulations and corporate policy

Responsibilities

Reviews status of accounts and advises members of the necessary actions and strategies for debt repayment.
Negotiates and establishes repayment schedules or other debt repayment strategies based on members' financial situations.
Advises management on delinquent status of uncollectable accounts and makes recommendation of appropriate course of action.
Secures all property used as collateral throughout foreclosure and repossession process and collaborates with external customers (i.e. attorneys, realtors, property managers, contractors, etc.) to perform property management tasks, such as negotiating sale, transfer and improvement arrangements on properties and providing recommendations to management.
Maintains bankruptcy accounts.
Accurately records information through Akcelerant regarding financial status of member and status of collection efforts.
Performs various administrative functions for assigned accounts, such as recording address changes and other contact information.
Answers any questions about repossessions and prepares paperwork necessary to sell or dispose of property.
Following the sale of the collateral, forwards deficiency to attorney for collection.
Performs other related duties as assigned.