Collections Manager

SOCOTEC•Dallas, TX

23h•Onsite

About The Position

SOCOTEC is seeking an experienced Collections Manager to lead and develop a geographically distributed team of 7 collections specialists across Dallas, New York, Miami, and San Diego. This is a high-impact, hands-on role at a pivotal moment for the finance function. The successful candidate will bring operational rigor to a large and complex receivables portfolio, define the business requirements and workflows that will shape our HighRadius implementation, oversee our trade receivables financing program, and develop a team that can scale with the business. This role reports to the CFO and will transition to reporting to the Controller as the finance function matures. It is based in Dallas, TX, which will serve as the long-term hub of the collections function.

Requirements

10+ years of experience in collections or accounts receivable, with at least 5 years in a managerial role
Experience in the construction, engineering, or professional services industry strongly preferred — familiarity with pay-when-paid contracts and project-based billing is a significant advantage
Experience defining business requirements or serving as a functional owner for collections software; HighRadius experience is a strong plus
Hands-on experience managing a trade receivables financing or factoring program is a strong plus
Proven ability to lead and develop distributed teams
Strong analytical skills and comfort with ERP systems and financial reporting tools
Excellent communication and negotiation skills, with the ability to manage difficult client conversations professionally

Nice To Haves

HighRadius experience is a strong plus
Hands-on experience managing a trade receivables financing or factoring program is a strong plus

Responsibilities

Own the end-to-end collections process for a portfolio of 2000+ B2B accounts across construction and engineering services
Monitor aging reports, set and enforce collection targets, and drive DSO improvement
Manage complex disputes and escalations, including pay-when-paid contract situations and multi-project client relationships
Develop and enforce standard operating procedures for collections, ensuring consistency across all locations
Drive automation through adoption of High Radius and other technology/AI
Prepare and present regular performance reports to senior leadership, including KPIs, aging analysis, and cash flow forecasting
Manage the day-to-day operations of SOCOTEC's factoring program, serving as the primary point of contact with the financing partner
Oversee credit limit monitoring and eligibility assessments for factored invoices
Ensure accurate and timely cash application and reconciliation of factored receivables
Identify opportunities to optimize program utilization and improve cash flow outcomes
Serve as the functional lead and business owner for HighRadius, representing the collections team's needs and priorities
Define business requirements, validate proposed workflows, and ensure the tool is configured to reflect real collections processes
Partner with IT to provide ongoing functional input and sign off on key milestones
Lead change management within the collections team, including training and adoption of new tools and workflows
Develop documentation and SOPs to embed HighRadius into day-to-day operations once live
Build, lead, coach, and develop a team of 7 collections specialists across multiple locations (Dallas, New York, Miami, San Diego)
Define individual and team goals, monitor performance, and provide regular feedback and development opportunities
Support the build-out of the Dallas Shared Services Center, including the gradual transition of collections resources to Dallas over time
Foster a results-driven, collaborative culture that can scale with the business
Work closely with project accountants and operations teams to resolve billing disputes and ensure invoice accuracy upstream of collections
Partner with the CFO and Controller on cash flow visibility, receivables strategy, and credit policy
Collaborate with IT on systems-related matters, providing clear business requirements and functional feedback