Collections Coordinator/Accounting Admin

Red Dot Corp•Athens, TX

About The Position

The Collections Coordinator manages accounts receivable portfolio risk and related internal and external relationships while supporting business partners in Sales, Project Management, and Customer Service. The role focuses on reducing days sales outstanding (DSO) and bad debt expense while supporting revenue growth and maintaining customer relationships. The position oversees collection activity on assigned accounts, including customer follow-up, account reconciliation, cash application support, and research into payment issues. It also serves as a client point of contact for collection and cash processes, coordinates responses to client requests and escalations, and collaborates with internal departments to resolve past-due account issues. Additional Finance and Accounting projects may be assigned.

Requirements

High school diploma or equivalent required.
Two to three years of related experience required.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite or related software.
Basic understanding of collection practices and laws.
Excellent interpersonal and supervisory skills.
Ability to act with discretion, tact, and professionalism in all situations.
Ability to maintain records and produce reports.
Extreme attention to detail.
Ability to sit for prolonged periods and work on a computer.
Ability to lift up to 15 pounds at times.

Nice To Haves

Associate's degree highly preferred.

Responsibilities

Help reduce DSO and limit bad debt expense while supporting revenue growth and maintaining customer relationships.
Manage on-account balances and open receivables for assigned accounts through emails and phone calls with customers.
Research and implement effective collection techniques and follow up with clients on overdue accounts.
Perform other assigned tasks and duties necessary to support Accounts Receivable.
Reconcile client accounts and support cash applications as necessary.
Provide customer service regarding collection issues and customer requests related to payment of past-due balances.
Establish relationships with key client Project Management personnel and serve as the dedicated client point of contact for cash and collection processes.
Manage allocation of requests, resolve complex client issues, and handle first-level escalations while maintaining accuracy, timeliness, and professionalism.
Handle moderately difficult account assignments requiring judgment or recommendations.
Address general Accounts Receivable and Project Management questions from clients and research and resolve payment issues.
Maintain effective, cooperative working relationships with Project Management, Sales, Disputes, Legal, and other departments to drive collections and resolve past-due account issues.
Perform Finance and Accounting ad-hoc projects as needed.