Collections Clerk

Casa Ford Lincoln • El Paso, TX

2d • Onsite

About The Position

Casa Finance is hiring a bilingual Collections / Customer Account Representative to join its La Casita team at Casa Ford in El Paso, Texas. The role manages delinquent vehicle-payment accounts, communicates with customers about past-due payments and account requirements, and works with them to identify payment solutions while meeting company collection goals. The representative provides customer service, maintains accurate records, follows company policies and applicable federal requirements, and handles challenging conversations professionally. Work hours depend on the assigned schedule and business needs; schedule availability and flexibility are preferred.

Requirements

• Bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and stay organized.
• Professional, dependable, and motivated attitude.
• Ability to handle challenging conversations with patience and professionalism.

Nice To Haves

• Previous collections, finance, or customer service experience.
• Schedule availability and flexibility.

Responsibilities

• Manage delinquent customer accounts and conduct professional outreach regarding past-due vehicle payments.
• Maintain detailed and accurate account notes documenting customer interactions, payment commitments, and account activity.
• Assist customers with insurance verification, account questions, payment options, and account requirements.
• Explain account balances, payment expectations, and available solutions clearly while providing excellent customer service.
• Conduct collection outreach through telephone calls, text messages, and email.
• Work with customers to identify realistic payment solutions while meeting company collection goals.
• Follow company policies and applicable federal requirements when communicating with customers.
• Handle difficult conversations professionally, de-escalate customer concerns, and resolve account issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed