Collections Clerk

Casa Ford Lincoln • El Paso, TX

1d

About The Position

Casa Finance is hiring a motivated, professional, customer-oriented bilingual Collections / Customer Account Representative to join the team at La Casita. The role involves managing delinquent customer accounts and communicating with customers about past-due vehicle payments. The representative assists with insurance verification, account questions, payment options, and account requirements, while explaining balances, payment expectations, and available solutions. Outreach is conducted by telephone, text message, and email. The position requires accurate account documentation, professional handling of difficult conversations, and compliance with company policies and applicable federal requirements. Work hours depend on the assigned schedule and business needs; schedule availability and flexibility are preferred. The job is located at Casa Ford, 5815 Montana Ave, El Paso, TX 79925.

Requirements

• Bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and stay organized.
• Professional, dependable, and motivated attitude.
• Ability to handle challenging conversations with patience and professionalism.

Nice To Haves

• Previous collections, finance, or customer service experience is a plus.
• Schedule availability and flexibility are preferred.

Responsibilities

• Manage delinquent customer accounts and conduct professional outreach regarding past-due vehicle payments.
• Maintain detailed, accurate account notes documenting customer interactions, payment commitments, and account activity.
• Assist customers with insurance verification, account questions, payment options, and account requirements.
• Explain account balances, payment expectations, and available solutions while providing customer service.
• Conduct collection outreach through telephone calls, text messages, and email.
• Work with customers to identify realistic payment solutions while meeting company collection goals.
• Follow company policies and applicable federal requirements when communicating with customers.
• Handle difficult conversations professionally, de-escalate customer concerns, and resolve account issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed