Collections Clerk
About The Position
Our Collections Clerk delivers exceptional service while coordinating collection efforts with members. We are looking for a candidate that also possesses the following skills; a high school diploma or equivalent, math aptitude and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.
Requirements
- 6 months credit union, related financial, or customer service experience
- Conscientious, and performs accurate work with respect for regulations and standards
- The ability to work independently while displaying initiative and strong problem-solving skills
- Ability to interface with members in a positive manner with empathy, courtesy and tact
- Professional communication skills across various platforms (phone, video-chat text, email, etc.)
- Strong organizational skills and attention to detail
- Display a high level of professionalism
- Dependable; punctual and regular attendance
- Ability to work well in a team environment and support the credit union’s mission and values
Nice To Haves
- High school diploma or equivalent
- Math aptitude
- Keyboarding skills
Responsibilities
- Work early collections phone calls
- Process collections on negative accounts and debit cards
- Process online loan payments
- Backup other essential functions in the department as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
