Collections Clerk

Meneses Law PLLC•Houston, TX

9d•$23

About The Position

Meneses Law is seeking an enthusiastic and detail-oriented Collections Clerk to join our team. In this role, you will primarily focus on contacting clients to collect payments and provide excellent customer service. If you have customer service or call center experience, are a strong communicator, and are comfortable making phone calls, we encourage you to apply!

Requirements

Excellent verbal and written communication skills.
Strong organizational skills and the ability to prioritize task efficiently.
Comfortable making high-volume calls and payment arrangements.
Ability to handle challenging conversations professionally and with empathy.
Strong interpersonal skills and commitment to excellent customer service.
Self-motivated and goal-oriented, with a strong work ethic.
Proficient in Microsoft Office and ability to learn new software quickly.
Comfortable with office equipment such as computers, 10-key calculators and copiers.
Must be able to type 45 words per minute or more.
Must be able to communicate in English and Spanish.
At least one year of related experience required.

Nice To Haves

Bachelor's degree in Accounting, Business, or a related field (preferred).
An Bachelor's degree, knowledge of MS Office and MacOS.

Responsibilities

Must be able to place 100 to 120 collection calls a day in Spanish and English.
Communicate professionally with clients to collect payment terms and resolve issues related to past-due accounts.
Provide clear and accurate updates on the status of accounts.
Maintain detailed notes on client’s interactions and payment arrangements.
Research customer discrepancies and past due amounts, with assistance from the team when necessary.
Collaborate with team members to ensure smooth resolution of overdue accounts.
De-escalate client concerns.
Performs other related duties as assigned.

Benefits

Generous compensation
Work with state-of-the-art technology
Name Recognition & Prestige Immigration Law Firm
Sophisticated, Challenging Work
Structured Training Programs
Meaningful Career Advancement Opportunities
Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO, and 10 days of paid holidays).
Work Life Balance Schedule
Birthday and Anniversary rewards
Earn $23/hr
Be part of a positive culture
Earn individual and team incentives
Start an incredible career