Collections - Associate II

Fiserv•Marietta, GA

23h

About The Position

The Collections - Associate II is responsible for collecting unpaid consumer debt through inbound and outbound calls in a call center environment. The role involves managing assigned consumer debt inventory and meeting departmental collection targets. The associate works toward preset collection goals while complying with applicable regulations and internal performance standards. The position also requires using skip-tracing tools to obtain current customer information, providing daily coverage of accounts until payment arrangements are made, recording discussions and actions in a collections system or database, and quickly navigating multiple systems. Applicants must have valid and unrestricted U.S. work authorization; candidates requiring sponsorship, now or in the future, are not considered. The position cannot be performed in the listed excluded states and districts.

Requirements

High school graduate or GED.
Minimum of 1 year of collections and/or customer service experience.
Prior experience working in a call center.
Commercial Collections (B2B) experience.
Knowledge of applicable regulations.
Demonstrated skip-tracing skills and ability.
Valid and unrestricted U.S. work authorization; sponsorship is not available now or in the future.

Nice To Haves

Knowledge of collections regulations, including the Fair Debt Collection Practices Act.

Responsibilities

Collect unpaid consumer debt through inbound and outbound dialing in a call center environment.
Manage assigned consumer debt inventory and meet departmental collection performance targets.
Collect accounts in compliance with applicable regulations and internal performance standards to achieve preset goals.
Use skip-tracing tools to obtain up-to-date customer information.
Provide daily coverage of accounts until payment arrangements have been made.
Document discussions and actions in a collections system or database.
Multitask and navigate quickly through various systems.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth through training, development, and internal mobility opportunities.
Retirement planning and discounted shares through the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.