Collections Technician II (Parking)

City of Greenville•Greenville, NC

About The Position

Under general supervision, performs parking billing, collections, and related tasks involving the receipt and balancing of monies received for city parking. The role prepares invoices and daily past-due notices; monitors parking revenue budgets; prepares and posts journal entries; posts charges and other financial data to the general ledger; balances general ledger accounts, UpSafety parking software, passport kiosks, and online payments; and establishes memos, parking applications, and new permits annually. The position is classified as non-exempt. The technician issues and maintains city parking permits, manages parking-system information and payments, prepares collection and delinquency materials, maintains customer records and daily collection balances, and responds to customers and City Council and department requests. The position also supports reporting, deposits, municipal receipts, website updates, and related clerical functions, and cross-trains on other duties as required.

Requirements

High school diploma or GED.
Six months of accounting experience or experience in a closely related field.
Valid North Carolina driver's license and an acceptable driving record.
Knowledge of parking billing and collection practices and debt setoff filing.
Knowledge of customer-service principles and processes.
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, office procedures, and terminology.
Knowledge of electronic equipment, computer hardware and software, and cash-handling and balancing processes.
Ability to operate computerized accounting, spreadsheet, and word-processing programs at a highly proficient level.
Ability to perform arithmetic calculations quickly and accurately.
Ability to handle multiple tasks simultaneously under strict deadlines.
Ability to operate assigned office equipment.
Ability to prepare and maintain accurate records and reports.
Ability to communicate clearly and effectively verbally and in writing.
Ability to establish and maintain effective working relationships with other employees.
Ability to work cooperatively with City officials, other employees, and the general public.
Ability to work safely without presenting a direct threat to self or others and to meet the mental and physical demands of the job.

Nice To Haves

Experience in governmental settings.
One to two years of experience managing and maintaining centralized billing systems and miscellaneous receivables.
Certification in accounts receivable and miscellaneous billing, or another related certification from a recognized professional association.

Responsibilities

Issue and maintain reserved and unreserved city parking permits, Residential Permits, and Uptown Lease Parking.
Manage and update information in UpSafety data systems.
Post online payments and transfer UpSafety payments to the Enterprise Resource Planning (ERP) system.
Follow applicable Department of Motor Vehicles (DMV) guidelines.
Mail delinquency notices to unrenewed lease owners and prepare and generate collection agency reports.
Generate parking-notice files for a third-party bank and manually enter handwritten parking citations.
Prepare and send past-due accounts to Debt Set-off.
Enter transactions into a computer and balance customer records for accuracy.
Prepare, compute, and maintain daily collection balances and listings.
Receive and respond to customer requests and complaints, and explain related policies.
Respond to requests from City Council and city departments concerning parking.
Assist with maintaining parking permits and supplies.
Assist with exporting invoices through UpSafety, eCommerce, and Laser Print.
Assist with preparing annual and month-end reports.
Prepare daily bank-deposit turnovers as needed.
Assist in collecting municipal receipts as needed.
Prepare related records, reports, and clerical documents.
Prepare tax refunds for City Council agendas.
Maintain and update the parking website.
Cross-train on related duties and perform other duties as assigned.