Collections - Associate II

Fiserv • Marietta, GA

4d

About The Position

The Collections - Associate II is responsible for collecting unpaid consumer debt through inbound and outbound calls in a call center environment. The role includes managing assigned consumer debt inventory and meeting departmental collection targets. The associate must collect accounts in compliance with applicable regulations and internal performance standards, use skip-tracing tools to obtain current customer information, and provide daily coverage of accounts until payment arrangements are made. The role also requires documenting discussions and actions in the collections system or database and quickly navigating multiple systems.

Requirements

• High school graduate or GED.
• At least 1 year of collections and/or customer service experience.
• Prior experience working in a call center.
• Commercial Collections (B2B) experience.
• Knowledge of applicable regulations.
• Demonstrated skip-tracing skills and ability.

Nice To Haves

• Knowledge of collections regulations, including the Fair Debt Collection Practices Act.

Responsibilities

• Collect unpaid consumer debt through inbound and outbound dialing in a call center environment.
• Manage assigned consumer debt inventory and meet departmental collection performance targets.
• Collect accounts in compliance with applicable regulations and internal performance standards to achieve preset goals.
• Use skip-tracing tools to obtain up-to-date customer information.
• Provide daily coverage of accounts until payment arrangements have been made.
• Document discussions and actions in a collections system or database.
• Multitask and navigate quickly through various systems.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time-away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof peer-recognition program, with points used for rewards.
• Eight Employee Resource Groups.
• Professional growth opportunities through training, development, and internal mobility.
• Retirement planning and discounted shares through the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED