Collections Assistant
Alpine Bank•Rifle, CO
•$17 - $22•Onsite
About The Position
The Collections Assistant works with borrowers to collect debts owed to Alpine Bank in a variety of streams. This role is responsible for collecting on various loan types, processing legal notices, and maintaining the Overdraft Privilege product. The position requires strong customer service skills, attention to detail, and clear communication.
Requirements
- Ability to make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
- Strong detail orientation and multi-tasking skills.
- Clear verbal and written communication skills.
- Ability to be a self-starter, work well under pressure, and meet deadlines.
- High School Diploma or General Education Diploma (GED) equivalent required.
- Possession of, or ability to obtain a valid Colorado Driver’s License is required.
Nice To Haves
- Working knowledge of Word, Excel, and Silverlake is helpful.
- Experience in collections and/or bookkeeping is preferred.
- Bi-lingual candidates are encouraged to apply.
- An equivalent combination of education and experience may be substituted on a year to year basis.
Responsibilities
- Collecting on Consumer Loans, Credit Cards, Ready Reserve Lines of Credit, and Demand Deposit Accounts (DDAs).
- Processing garnishments and levies, summons and subpoenas, domestic collections and maintaining the Overdraft Privilege product.
- Serving as a point of contact for customers, making and answering phone calls, preparing and mailing out letters, inputting notes and messages on accounts and researching credit disputes.
- Processing legal notices by researching and gathering requested documents then answering accordingly.
- Verifying information and sending requested funds either by check or wire transfer for Domestic collections.
- Maintaining the Overdraft Privilege product which involves understanding and complying with Regulation E, ensuring all accounts have the correct code, and completing maintenance.
- Performing other duties as assigned.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
