Assistant Collections Manager

Roessel Joy•Stoughton, MA

About The Position

This role involves supervising and mentoring a team of Collections Specialists, overseeing daily collections activities, and ensuring timely follow-up on outstanding receivables. The Assistant Collections Manager will monitor aging reports, identify high-risk accounts, and implement strategies to mitigate credit exposure. This position requires collaboration with various departments to resolve disputes and improve customer experience, as well as analyzing portfolio performance and preparing reports on collections metrics. A key aspect of the role is assisting in the integration of acquired accounts, standardizing processes, and aligning systems. The position also focuses on identifying and implementing process improvements for efficiency and scalability, and ensuring compliance with internal controls, company policies, and relevant regulations.

Requirements

Experience in collections management
Supervisory or team leadership experience
Proficiency in analyzing aging reports and identifying high-risk accounts
Ability to develop and implement strategies to mitigate credit exposure
Strong collaboration and cross-functional partnership skills
Experience with payment plans, credit holds, and account escalations
Skills in analyzing portfolio performance and reporting on collections metrics
Experience with process standardization and system alignment
Knowledge of internal controls, company policies, and relevant regulations

Nice To Haves

Experience with recent acquisitions and integration processes
Proven ability to identify and implement process improvements for efficiency and scalability

Responsibilities

Supervise, mentor, and develop a team of Collections Specialists responsible for managing accounts associated with a recent acquisition
Oversee daily collections activities, ensuring timely follow-up on outstanding receivables and adherence to company policies
Monitor aging reports, identify high-risk accounts, and implement strategies to mitigate credit exposure
Partner with the National Credit & Collections Manager to align team performance with overall department goals and KPIs
Collaborate cross-functionally with Sales, Customer Service, and Billing teams to resolve disputes and improve customer experience
Review and approve payment plans, credit holds, and account escalations as needed
Analyze portfolio performance and prepare regular reporting on collections metrics, trends, and cash forecasts
Assist in the integration of acquired accounts, including process standardization and system alignment
Identify and implement process improvements to enhance efficiency and scalability of collections operations
Ensure compliance with internal controls, company policies, and relevant regulations