Assistant Collections Manager

Resound Credit Union•Nashville, TN

2d•Onsite

About The Position

Resound Union is seeking a full-time Assistant Collections Manager to join their growing team in Nashville. This role involves working with the Collections Manager to supervise, coach, and organize daily activities within the Collections Department, ensuring adherence to policies, procedures, and relevant laws. The company emphasizes a positive and fun work environment with opportunities for employee growth and excellent benefits.

Requirements

A high school diploma is required.
Personal computer experience is required.
A valid driver's license is required.
A professional appearance and demeanor are required.
Must be detailed oriented with good organizational skills.
Must be an effective communicator.
Strong initiative, consistency in work habits, dependability, and a positive attitude are also required.
Must be able to function as a team player with the ability to coach, lead, and motivate staff.
Must cooperate with co-workers, members, and business associates.

Nice To Haves

College, business school or other post high school business training is preferred.
Prefer two years of experience in collections and or equivalent position in the collection of consumer loan accounts.
Leadership or supervisory experience and other financial institution experience is preferred.

Responsibilities

Assists the Collections Manager with scheduling and organization of department work to ensure items are being completed accurately, on schedule and within approved guidelines.
Assists the Collections Manager in the training and supervising of all personnel in the Collections Department.
Assists the Collections Manager in conducting annual performance reviews.
Contacts delinquent members and co-signors by telephone, text, e-mail, and mail to determine reasons for delinquency, provides counseling, and develops a plan to bring accounts to a current status.
Processes applications for the purpose of renegotiating debts.
Notes account activity in the delinquent loan system.
Arranges for repossession and disposal of collateral as authorized by the Collections Manager.
Processes bankruptcy notices and claims.
Assists in skip tracing and locating members with problem accounts.
Processes loan and share charge offs as authorized.
Posts transactions and recoveries.
Keeps the Collections Manager informed of unusual circumstances within the department and makes recommended changes in a timely manner.
Is knowledgeable of all government rules, regulations, and laws pertaining to the operation of all areas under the Collections Department.
Assists with maintaining an effective collection procedural manual.
Attends court hearings.
Oversees vehicle titles and insurance products offered by the Credit Union.
Performs other duties as assigned.