Collections Analyst

The job overview for the Collection Analyst position is to collect payments on outstanding Accounts Receivables and minimize bad debt exposure. The individual in this role will be responsible for contacting customers via email and phone to secure outstanding balances, performing account reconciliations, resolving unapplied and unidentified cash payments, negotiating payment plans with delinquent customers, and processing customer credit card payments. Strong time-management and communication skills are required for this position.

• Collect payments on outstanding Accounts Receivables
• Contact customers via email and phone to secure outstanding balances
• Perform account reconciliations to resolve any account discrepancies
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account
• Negotiate payment plans with customers that have delinquent balances
• Process customer credit card payments and address any credit card declines with the customer
• Respond to customer inquiries within a 24-48 hour time period
• Confer with management to determine if additional actions are required for delinquent accounts

• Degree preferably in Accounting, Finance, or Business
• 2+ years of professional experience in A/R & Collections
• Strong communication skills, both verbal and written
• Strong attention to detail, robust analytical skills, and multitasking capabilities
• Strong customer service and creative problem-solving skills
• Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline-driven environment
• Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
• Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and vlookups
• Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
• Positivity! We each love what we do and believe that a positive attitude matters
• Experience in SAAS/software industry (Bonus)
• Experience with foreign currency and multiple international subsidiaries EMEA, APAC, NA (Bonus)
• Experience with Netsuite, Salesforce, and G Suite (Bonus)
• Fluent in reading, writing, and speaking Japanese / any additional European language (Bonus)

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave