Customer Architect

The job overview for the Customer Architect role is to serve as a Trusted Technical Advisor for Federal customers, collaborating with the account team to ensure that Elastic solutions meet and exceed customer expectations. The Customer Architect will define and communicate technical success criteria, create Technical Success Plans, and guide customers towards achieving their desired outcomes. They will also eliminate technical frictions, promote smooth adoption and implementation of Elastic solutions, and identify opportunities for expansion. The ultimate goal is to drive customer satisfaction, increase utilization of Elastic solutions, and grow annual recurring revenue.

• Collaborate closely with the account team to provide ongoing technical coverage and support
• Define the technical success plan for each customer
• Ensure a successful technical customer journey, from onboarding to adoption
• Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals
• Work closely with customers to identify and eliminate technical frictions
• Liaise between customers and support to ensure an optimized support resolution experience
• Collaborate with the Service Team to deliver personalized solutions that meet the unique needs of each customer
• Develop a comprehensive understanding of the customer's business needs and translate them into technical requirements
• Find opportunities for expansion and work with the account team to grow annual recurring revenue
• Foster ongoing customer relationships and drive increased utilization of Elastic solutions
• Continuously review and assess customer consumption of Elastic solutions and suggest upgrades and enhancements
• Lead multiple projects simultaneously and meet deadlines.

• Active U.S. Federal security clearance - TS/SCI with POLY
• Located in the Northern Virginia/DC
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave