Collections Agent
About The Position
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence. The Collections Agent is responsible for supporting accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding balances. This role serves as the first point of contact for customer inquiries related to invoices, payments, and account status while ensuring data accuracy and excellent customer service.
Requirements
- Associate's or Bachelor's degree in Business, Accounting or equivalent.
- 2+ years of accounts receivable collections experience.
- Demonstrated expertise in collection processes, reconciliation, and dispute resolution.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Good analytical and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Customer-focused mindset with strong problem-solving skills.
- Proficiency with QuickBooks (basic)
- Excel and reporting (medium)
Nice To Haves
- Experience in Revenue Cycle Management
- Proficiency with ERP and revenue cycle software systems.
Responsibilities
- Perform daily collection activities on assigned accounts.
- Contact customers regarding outstanding invoices and payment status.
- Answer customer inquiries related to invoices, payments, account balances, and billing information.
- Update account notes, payment statuses, and collection records accurately in company systems.
- Process and maintain customer account information and collection documentation.
- Assist with payment application research and basic account reconciliation activities.
- Escalate disputed invoices, billing issues, and delinquent accounts according to established procedures.
- Monitor assigned accounts and ensure timely follow-up on outstanding balances.
- Maintain professional and positive customer relationships.
- Support month-end collection and reporting activities as needed.
- Adhere to company policies, compliance requirements, and collection procedures.
Benefits
- health
- dental
- vision
- employee assistance plan
- paid family leave
- short-term disability
- life insurance
- 401(k) plan with employer match
- flexible spending accounts
- employee discount program
- employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
