Member Solutions Agent (Collections)
About The Position
Join the Air Academy Credit Union team and become a trusted ally for our members! We’re looking for an experienced Member Solutions (Collections) Agent to help members get back on track financially. In this role, you’ll use your strong communication skills, positive attitude, and problem-solving abilities to make a real difference in a fast-paced environment. Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $819 million and over 43,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.
Requirements
- High school diploma or equivalent.
- Excellent communication and organizational skills.
- Strong attention to detail.
- Ability to work in a high volume, fast-paced environment.
- Manage daily work and meet deadlines.
Nice To Haves
- One-year collections or banking experience preferred.
Responsibilities
- Manage Delinquent Accounts: Contact members via phone, mail, or email to resolve overdue payments, establish repayment arrangements and solutions, and minimize charge-offs.
- Perform Collection Activities: Use telephone as the primary contact method, record all interactions in collection software, and conduct skip tracing when necessary.
- Manage Repossession: Send required notices and ensure all steps are completed correctly before and after collateral is taken. Prepare title work for collateral sale, update credit reports after the sale, and issue letters regarding any remaining deficiency balance.
- Maintain Accounts and Credit Reports: Process payments, update credit profiles via E-Oscar or manually, handle credit disputes, and manage account closures/charge offs.
- Assist with Insurance and Claims: Research forced-placed insurance issues, work with members and insurance companies on claims related to delinquent accounts, and process repo-related expenses and deficiencies.
Benefits
- Paid sick and vacation days
- Comprehensive medical, dental, and vision plans
- Outstanding 401K plan
- Tuition reimbursement program after 90 days of employment
- Professional development assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
