Collections Agent

The Brick • Edmonton, AB

1d

About The Position

As a Collections Agent, you will work as a collector of client (Commercial/Individual) delinquencies for an assigned portfolio of The Brick Group products, in order to minimize the company’s exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients (Commercial/Individual), our management team will be assisting you in developing your career and helping you grow within The Brick Group Family.

Requirements

• Strong background with the use of windows-based computer applications combined with accurate keyboarding skills.
• Strong organizational skills, the ability to focus on individual KPI (Key performance indicators) goals set by the management team.
• Motivated and Energized personality.
• Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience.
• Positive attitude, approachable, willing to be part of a team.
• Exceptional interpersonal, communication and telephone skills (Strong English skills).
• Ability to work 8.5-hour shifts Monday through Friday between 8:30 am – 5:00 pm

Nice To Haves

• Previous collections and/or call-centre experience is an asset.
• Bilingual in French is an asset.

Responsibilities

• Communicate directly with our clients (Commercial & Individual), sales representatives, store representatives include their respected levels of management.
• Leverage your strong and professional communication skills to ensure a balance between quality customer care and effective collections techniques.
• Prioritize your workload and calls while maintaining a professional and personable approach.
• Make cold calls to collect payment and follow-up on calls.
• Build good relationships with client (Commercial) accounts payable representatives.
• Review existing clients (Commercial & Individual) collect on all past due delinquencies.
• Take responsibility for assigned accounts (delinquency portfolio).
• Be able to carry out our company's internal policies & procedures.
• Resolve past due account disputes, identify problems and follow up on payments with clients.
• Reconcile past due accounts and general maintenance of Client accounts.
• Prepare documents for collection agencies and bad debts / Write-offs.
• Compose various reports.
• All other related tasks.

Benefits

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed