Collections Agent (Remote)

Purpose Financial•Greenville, SC

2d•Remote

About The Position

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

Requirements

High School Diploma or GED.
Minimum of one year call center or customer service related experience.
Must be able to demonstrate critical thinking, negotiating, and problem-solving skills.
Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email.
Adaptability and flexibility to changing environment.
Comfortable working in a dynamic, high volume, fast-paced environment.
Ability to read, write, evaluate, and apply information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
Ability to develop and maintain business relationships.
Must be eligible to work in the USA and able to pass a background check.

Nice To Haves

Three years of collections experience at a high-volume call center.
Bi-lingual in Spanish.
Background in a fast paced work environment.

Responsibilities

Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments.
Acting as the liaison between creditors and customers through managing overdue accounts.
Influencing and advising customers on payment options for debt recovery.
Executing strategies for collection processes and procedures, including negotiating payment plans based upon company approved guidelines.
Applying the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.
Initiating and handling both inbound and outbound calling to collect a debt.
Understanding the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.
Achieving set revenue targets and call quality objectives.
Using questioning and listening skills that support effective telephone, email, chat and text communication.
Understanding, adhering to and enforcing all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.