Collections Representative

Hughes Federal Credit Union•Tucson, AZ

1d•$21 - $27•Onsite

About The Position

In this role, assist members, staff, and third parties with general aspects of collecting past due loans for the credit union. Utilize dedicated software and electronic systems to contact past due members, collect loan payments, identify reasons for delinquency, document all actions taken. Evaluate and identify appropriate solutions options to assist members in resolving their financial hardship situations. Utilize all available methods of communication to contact past due members. Ensure compliance with all applicable laws, regulations, policies, and procedures associated with collecting past due accounts.

Requirements

Minimum of six months of similar or related experience
High school diploma or equivalent
Excellent Customer service and interpersonal communication skills
Strong organizational skills and attention to detail

Nice To Haves

Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection

Responsibilities

Communicate directly with past due members and effectively discuss resolution options.
Take appropriate action to resolve the delinquency.
Document and maintain all collection efforts within the electronic collection software platform.
Effectively manage assigned collection queue to maximize productivity and meet or exceed goals.
Review account history and evaluate appropriate next steps to resolve the past due status.