Collections Agent 1
About The Position
The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the State of Montana. The Information Management and Collections Division serves Montana citizens and businesses through timely and accurately processing tax returns, refunds, and payments, integrating improved technology to enhance the user experience, increasing electronic filings, resolving overdue debt, and collecting other state agency’s debt. This position resides in the Collection Services Bureau of Department of Revenue. The Information Management Bureau ensures secure handling and processing of taxpayer information, payments, and data. The bureau is organized into three units including Customer & Payment Management, Digitization, and Information Governance. Duties include directing and coordinating tax collection activities to satisfy liabilities owed to the state by contacting taxpayers regarding delinquencies and applicable policies, statutes, and establishing payment plans; providing document review, process control, and related support services; and providing exceptional customer service. The position reports to a unit manager and does not supervise other staff.
Requirements
- Knowledge of tax collection methods and procedures
- Knowledge of database operations
- Knowledge of basic accounting and financial records analysis
- Knowledge of records maintenance procedures
- Knowledge of standard office procedures
- Skills in negotiation
- Skills in customer service
- Skills in accuracy and attention to detail
- Skills in conflict resolution
- Skills in Microsoft programs and other data base applications
- Skills in written, verbal, and interpersonal communication
- Ability to demonstrate self-motivation
- Ability to follow instructions
- Ability to provide timely customer service
- Ability to handle multiple priorities under deadlines
- High school diploma or GED
- Three years of job-related work experience made up of customer service, debt collections, or credit and finance
- Criminal Background Check
- Tax status must be current
Nice To Haves
- Other combinations of education and experience will be evaluated on an individual basis.
Responsibilities
- Directing and coordinating tax collection activities to satisfy liabilities owed to the state by contacting taxpayers regarding delinquencies and applicable policies, statutes, and establishing payment plans
- Providing document review, process control, and related support services
- Providing exceptional customer service
- Contacting Montana citizens via phone, mail, email, or other methods as necessary
- Taking payments over the phone
- Working with citizens to negotiate reasonable payment plans within department guidelines
- Conducting extensive research to locate contact information such as phone numbers and addresses
- Researching and determining individuals liable for trust tax balances
- Maintaining confidential citizen records in our integrated tax system
Benefits
- Health, dental, and vision care
- Life insurance
- Long-term disability
- Free health care for employees and eligible family members at Montana Health Centers
- Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information
- Retirement plans
- Paid vacation
- Sick leave
- 11 holidays, including a floating holiday
- Flexible hours
- Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
