Collections Specialist-1

Rite-Hite • Yorba Linda, WI

3d

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.

Requirements

• Associate’s degree in Finance, Business, or a related field preferred
• 3+ years of experience in collections and billing
• Strong proficiency in Microsoft Excel and ability to work across multiple software platforms
• Experience with JD Edwards (JDE) ERP system is a plus
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Self-motivated with the ability to work independently
• Strong written and verbal communication skills with a customer-focused approach

Responsibilities

• Manage a designated portfolio of accounts receivable customers, ensuring timely collection of outstanding balances
• Maintain accurate and detailed account notes, documenting all customer interactions and collection activities
• Conduct outbound collection calls and emails to resolve past-due accounts and drive payment resolution
• Engage in effective customer conversations to secure Right Party Contacts (RPCs) and Promises to Pay (PTPs)
• Build and maintain professional customer relationships while ensuring compliance with company policies and procedures
• Investigate and resolve invoice disputes, short payments, and billing discrepancies
• Collaborate cross-functionally with Sales, Customer Service, and Billing teams to eliminate payment barriers
• Identify and escalate high-risk accounts or complex collection issues as needed
• Research and resolve billing-related inquiries in a timely and accurate manner

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• A robust well-being program with an opportunity to receive an extra day off and more
• A strong retirement savings program with 401(k), company match, and profit sharing
• Paid holidays, vacation time, and personal/sick days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree