Collections Manager 1

U.S. Bank • Marshall, MN

6d • $55,760 - $65,600 • Hybrid

About The Position

We're seeking an individual to join our Equipment Finance Core Collections team who has Operation Management experience. You will work a hybrid working model from our Marshall or West Side Flats, St. Paul, MN location. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Requirements

• High school diploma or equivalent
• Typically, five or more years of relevant experience

Nice To Haves

• In-depth knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills
• Strong communication skills.
• Desire to lead a team of individual with a common goal

Responsibilities

• Leading a team of EF Servicing Team members.
• Showing versatility and excellent time management.
• Responsible for training, coaching and mentoring team members.
• Provides high quality customer service by responding to telephone inquiries, requests and problems, as needed.
• Researches, analyzes, and provides solutions that meet the customer’s needs.
• Testing as needed in the UAT environment with EF applications and customer online portal
• Lead through process improvements and transformation
• Engage with team members and handle customer escalations.
• Work additional projects as assigned.
• Strong communication skills.
• Ability to collaborate within team as well as with other areas of the organization.
• Strong ability to escalate concerns timely and effectively.
• Desire to develop a strong team to meet organization objectives.
• Proactively identify new and better ways of working.
• Positive outlook and good interpersonal skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED