Collections Specialist

Easy Ice LLC•Marquette, MI

13d•Onsite

About The Position

Easy Ice is a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since 2009, we have been changing our industry for the better. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice aims to be the #1 commercial ice machine solution in America and one of the best places to work. We offer teams that are uniquely positioned to support a multitude of industries across the globe, with opportunities to develop through meaningful work projects and learning opportunities. We strive to provide employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join Easy Ice and thrive in an empowering company culture where your voice and ideas will be heard.

Requirements

High school diploma or GED required.
2+ years of relevant work experience.
Knowledge of general accounting principles, bookkeeping procedures and accounts receivable.
Demonstrated track record of interacting and working effectively with others.
Working knowledge of various computer programs including Microsoft Office with an emphasis in Excel.

Nice To Haves

College coursework/degree preferred.
Bi-lingual (Spanish- Preferred).
Strong ability to work independently with minimal supervision; as well as a strong team player that works well in a collaborative environment.
Deal well with uncertainty and time pressures.
Good problem solving skills, detail-oriented, and ability to follow through to conclusion.
Excellent organizational skills.

Responsibilities

Create invoices and credit memos and issue them to customers by all necessary means.
Ensure efficient, timely, and accurate payment of accounts, and update customer files.
Collection of outstanding accounts receivable dollars from the existing client base and all other aspects of collections.
Resolve customer billing problems and reduce accounts receivable delinquency.
Maintain up-to-date billing system.
Generate and send out invoices.
Follow up on, collect and allocate payments.
Carry out billing, collection and reporting activities according to specific deadlines.
Perform account reconciliations.
Monitor customer account details for non-payments, delayed payments and other irregularities.
Research and resolve payment discrepancies.
Generate age analysis.
Review AR aging to ensure compliance.
Maintain accounts receivable customer files and records.
Follow established procedures for processing receipts, cash etc.
Process credit card payments.
Prepare bank deposits.
Investigate and resolve customer queries.
Process adjustments.
Develop a recovery system and initiate collection efforts.
Communicate with customers via phone, email, mail or personally.
Collect data and prepare monthly metrics.
Bi-weekly meetings with branch managers.
Evaluating customer base and communicating results to branch managers.