Collections Specialist

Rite of Passage•Queen Creek, AZ

10d•Onsite

About The Position

Join a group of passionate advocates on our mission to improve the lives of youth! Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona. Canyon State Academy is located on a scenic 180-acre campus surrounded by student housing for 300+ youth, a Thrift Store, Cafe, Barbershop and Church open to the community incorporating life skills for our students. Along with a fully equipped weight room, football stadium, an athletic center (gymnasium, padded wrestling room & more). After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Collections Specialist you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment.

Requirements

High school diploma or equivalent required
Minimum of 2 years of healthcare collections or medical billing experience preferred
Behavioral health, residential treatment, or Medicaid collections experience strongly preferred
Knowledge of insurance claims processing, denials management, and appeals
Familiarity with Medicaid and managed care payer guidelines
Strong analytical, organizational, and problem-solving skills
Excellent communication and customer service abilities
Ability to manage multiple accounts and deadlines effectively
Proficiency in Microsoft Office Suite and healthcare billing systems
Ability to pass a criminal background clearance check, drug screen, physical and TB test.

Nice To Haves

Associate’s degree preferred
Experience with behavioral health, PRTF, or residential treatment billing
Understanding of authorizations, eligibility verification, and coordination of benefits
Knowledge of multi-state Medicaid billing processes

Responsibilities

Follow up on outstanding insurance and patient balances to secure timely payment
Investigate and resolve denied, rejected, or underpaid claims with Medicaid, managed care organizations (MCOs), and commercial insurance payers
Review remittance advice (RA/EOB) and identify payment discrepancies or trends
Submit claim corrections, reconsiderations, appeals, and supporting documentation as needed
Maintain accurate documentation of account activity within billing systems
Work aging reports and prioritize accounts based on timely filing limits and reimbursement impact
Communicate with insurance representatives regarding claim status, authorization issues, and payment resolution
Collaborate with admissions, utilization review, credentialing, and billing teams to resolve claims issues
Identify recurring billing or authorization issues and escalate trends to leadership
Ensure compliance with payer guidelines, company policies, HIPAA, and confidentiality standards
Assist with patient account inquiries and payment arrangements as needed
Maintain productivity and collection goals established by the organization