Customer Solutions Professional - Consumer Collections Agent

Real Time Resolutions Inc • Phoenix, AZ

2d • Hybrid

About The Position

The Customer Solutions Professional (CSP) plays a pivotal role in the consumer collections department and is responsible for driving revenue and meeting monthly collection goals by contacting consumers, discussing their account status, and negotiating optimal payment arrangements on behalf of our clients. The CSP will manage a portfolio of charged-off, delinquent consumer accounts referred by clients.

Requirements

• Bachelor’s degree in relevant field or equivalent related work experience is required.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Proven track record as a top performer.
• Strong negotiation and persuasive selling skills required.
• Goal-oriented with a drive to achieve results.
• Self-motivated with strong attention to details.
• Ability to multi-task and produce high quality work in a fast-paced environment.
• Articulate and professional in all communications.

Nice To Haves

• Prior experience in collections a plus.

Responsibilities

• Monitor assigned queues and follow up accordingly with customers, investors & attorneys.
• Deliver an exceptional customer experience through empathetic and solution-oriented interactions.
• Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately.
• Analyze credit reports, loan histories, personal records & assets and make recommendations to managers.
• Ensure compliance with federal, state & local regulations pertaining to collections and bankruptcy practices.
• Document customer interactions thoroughly and accurately within RTR’s collections system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level