Collections/Customer Service Agent

BOK Financial • Pine Grove Township, PA

1d • Onsite

About The Position

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. Bonus TypeDiscretionarySummaryAt BOK Financial, our success starts with our incredible talent. We need a customer service enthusiast like yourself to join our Mortgage group as a Collections/Customer Service Agent. Bring your knowledge and passion for loan servicing to us.

Requirements

• Completion of an Associate’s Degree and 3-5 years of related experience in mortgage banking or equivalent combination of education and experience.

Responsibilities

• Primarily responsible for making and receiving collection calls and being the point of contact for BOKF's mortgage loan customers.
• Provides customer service regarding collection issues, reviewing account for correct resolution, handling inquiries related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, payoff statements, and all other inquiries regarding current mortgage loans.
• You will provide internal and external customer service to resolve mortgage servicing questions and issues.
• You will discuss and identify customer needs and refer leads to Originations when appropriate.
• You will participate in team meetings and knowledge sharing.
• You will perform other tasks as required to support BOKF Servicing function.
• You will have performance metrics to meet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree