Collections Specialist

TOMARCO CONTRACTOR SPECIALTIES LLP•La Mirada, CA

2d•$25 - $35•Onsite

About The Position

The Collections Specialist is responsible for the day-to-day recovery of outstanding receivables, working directly with customers, contractors, and internal teams to resolve past-due balances and ensure timely payment. This role manages an assigned portfolio of customer accounts, performs consistent collection follow-up, and documents all activity within company systems. The Collections Specialist supports company cash flow goals by reducing delinquency, resolving billing disputes, and maintaining professional, productive relationships with customers throughout the collection process. This is a full-time, on-site position, Monday through Friday.

Requirements

High school diploma or equivalent required
2+ years of B2B collections experience required
Working knowledge of Sage, Nexus, Laserfiche, and Microsoft Office Suite (Excel, Word, Outlook).
Strong written and verbal communication skills with a professional, customer-focused approach.
Excellent organizational skills with the ability to manage a high volume of accounts and meet deadlines.
Strong attention to detail and accuracy in account documentation.
Ability to work independently while collaborating effectively with cross-functional teams.
Must pass a background check.

Nice To Haves

associate or bachelor's degree in Accounting, Finance, or related field preferred.
construction industry experience strongly preferred.
Familiarity with lien rights, preliminary notices, joint checks, and bond claims is a plus.

Responsibilities

Perform outbound collection calls and email follow-up on assigned aged accounts in accordance with department procedures.
Send dunning letters, statements, and payment reminders at the appropriate aging intervals.
Negotiate payment arrangements within approval authority and document all commitments.
Research and resolve short pays, deductions, and unapplied cash in coordination with the AR team.
Escalate complex or high-dollar accounts to the Collections Manager with a clear recommendation.
Investigate billing discrepancies, missing PO numbers, pricing disputes, and delivery issues; coordinate with Sales, Project Management, and AR for resolution.
Process and track customer disputes through to resolution, ensuring timely follow-up on all open items.
Maintain accurate, detailed collection notes and account histories within Sage, Nexus, and Laserfiche.
Assist with the preparation of preliminary notices, lien documents, and bond claim packages as directed.
Review aging reports daily and prioritize collection activity based on dollar value, age, and risk.
Provide regular status updates to the Collections Manager on portfolio performance, problem accounts, and payment commitments.
Support month-end close activities, including reconciliation of assigned accounts and cash application research.
Maintain organized files and documentation in accordance with company retention policies.
Partner with Accounts Receivable, Sales, and Project Management to resolve customer issues that impact payment.
Communicate professionally with customers, contractors, and general contractors at all times, representing ISAT positively.
Assist with administrative or departmental support as needed to maintain workflow continuity.