Collections Specialist

Texas A&M University System•Texarkana, TX

2d•Onsite

About The Position

Receives cash from students, faculty, and staff in payment for goods and services and accurately records all moneys received. Responsible for maintaining customer service quality when answering inquiries concerning student accounts and making payment arrangements. Manages student accounts and collection of all receivables. Provides administrative support for all matters pertaining to Student Accounts.

Requirements

High school diploma or equivalent combination of education and experience.
Five years of related experience.
Knowledge of word processing, spreadsheet, and database applications.
Ability to multitask and work cooperatively with others.
Strong verbal and written communication skills.
Strong interpersonal and organizational skills.

Nice To Haves

Three (3) years’ experience in financial services, preferably with student finances, to include account management, collections, and billing.
Commitment to quality customer service.
Exceptional interpersonal skills, problem solving skills and the ability to work accurately.
Proficient in word processing and spreadsheet application, MS Office preferred.
One (1) year college credit.
Two (2) years' experience in Higher Education.

Responsibilities

Ensures prompt and courteous customer service to students, parents, outside agencies, and departments.
Assists in the evaluation of student financial services provided and seeks continuous improvement.
Serves as a consultant to University offices that need assistance in dealing with student financial problems.
Accurately monitors state mandated tuition/fee reductions.
Receives outside scholarships, maintains rosters in excel, and notifies the scholarship office of recipients.
Handles delinquent accounts which require due diligence with detailed documentation using written and oral correspondence as necessary.
Prepares student billing statements on monthly basis.
Actively pursues delinquent accounts, which requires due diligence with detailed documentation using written and oral correspondence as necessary.
Assists with New Student Orientations.
Handles cash received at the cashier's window, deposits from departments and payments received by mail.
Receives all university revenue including tuition and fees, payment for returned checks, and miscellaneous fees, and enters the information into FAMIS and Banner, the Student Information System.
Maintains all daily Business Office reports and receipts through a computerized subsidiary ledger system.
Processes all returned checks.
Provides general information for departmental needs.
Issues and records disbursement of sundry receipt books.
Responsible for third-party billings and receivables.
Orders all supplies that will be used at the cashier window.
Processes and mails all checks from Accounts Payable, including student refunds.
Contributes to the effective team management of all relevant problems, issues and opportunities.

Benefits

Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value)
Up to 83% of premium covered by the university: Employee and Spouse, Employee and Children, Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability
Flexible Spending Account and Day Care Spending Account
Public Service Loan Forgiveness Program
75% waiver of tuition and fees for full-time employees, their spouses and children
8+ hours of vacation paid time off every month
8 hours of sick leave paid time off every month
8 hours of paid time off for birthday leave
12-15 paid holidays each year
Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account/Deferred Compensation Plan
Professional Development via LinkedIn Learning
Employee Assistance Program
On Campus Wellness Opportunities