Collections Specialist

The J.G. Wentworth Company • UNAVAILABLE, UNAVAILABLE

4d • Remote

About The Position

The Collections Specialist is responsible for managing mid- to late-stage delinquent consumer accounts and working directly with borrowers to resolve past-due balances in a compliant, professional, and borrower-focused manner. This position plays a critical role in supporting portfolio performance, reducing credit losses, and ensuring all collection activity is conducted with accuracy, empathy, and adherence to applicable regulatory and institutional requirements.

Requirements

• Minimum of 2–3 years of consumer collections experience, preferably involving personal loans, installment lending, or secured and unsecured consumer debt.
• Experience working in financial services, fintech, banking, or another regulated lending environment preferred.
• Working knowledge of collection-related regulatory requirements, including the FDCPA and Regulation F.
• Strong verbal and written communication skills, with the ability to manage sensitive borrower conversations with professionalism, empathy, and sound judgment.
• High attention to detail, strong documentation habits, and the ability to work accurately within servicing systems.
• Demonstrated ability to balance borrower-centered communication with results-driven account resolution.

Nice To Haves

• Prior experience with loan servicing platforms, borrower management systems, or collections workflow tools.
• Familiarity with charge-off prevention strategies, repayment negotiations, and escalated account handling.
• Experience identifying and escalating regulatory-sensitive account matters, including disputes, complaints, bankruptcy notices, SCRA/MLA protections, and hardship requests.

Responsibilities

• Manage assigned mid- to late-stage delinquent accounts through outbound and inbound borrower communication, including phone, email, and SMS, in accordance with applicable policies and regulatory requirements.
• Negotiate appropriate payment arrangements, repayment plans, or resolution strategies designed to reduce delinquency, prevent avoidable charge-offs, and support borrower account rehabilitation.
• Conduct skip tracing and location efforts using approved tools and procedures to re-establish contact with borrowers and support account resolution.
• Assess account status, borrower circumstances, and risk indicators to determine appropriate next steps, including escalation for legal review when warranted.
• Maintain complete, accurate, and timely account documentation within servicing systems, including borrower communications, payment commitments, disputes, and escalation activity.
• Support inbound call handling as needed while maintaining a professional, consistent, and compliant borrower experience.
• Collaborate with third party collections agency to manage post charge off activities.
• Adhere to all applicable laws, regulations, company policies, and procedures governing borrower communications, collections activity, skip tracing, documentation, and account management.
• Identify and escalate complaints, disputes, bankruptcy notices, SCRA/MLA matters, hardship requests, and other sensitive account issues in accordance with established procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed