Collections Specialist

Aston Carter•Memphis, TN

5d•$24 - $26•Hybrid

About The Position

This is a Contract to Hire position based out of Cordova, TN. The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave). This is a hybrid position in Cordova, TN. This position is anticipated to close on Jul 6, 2026.

Requirements

High School Diploma or equivalent
Minimum one year business-to-business, first party collections experience
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume
Intermediate to advanced level Microsoft Excel

Nice To Haves

Full-cycle Accounts Receivable experience is preferred
Excellent and effective verbal and written communication skills

Responsibilities

Make outbound collection calls providing clear communication and customer service regarding collections issues to external customers and internal business partners
Monitor outstanding account balances to determine next steps in the process
Answer credit limit override line and approve or deny overrides
Reconcile and resolve problems on accounts professionally, timely and courteously
Answer inbound customer calls
Fax missing invoices or statements upon request
Track past due invoices