Collections Specialist

GFL Environmental Inc.•Vaughan, ON

7d•Onsite

About The Position

GFL Environmental is expanding and seeking a Collections Specialist in Vaughan, ON. This role is crucial for improving Days Sales Outstanding (DSO) and minimizing bad debt losses in line with GFL’s Credit Policy. The Collections Specialist will play a key role in collecting outstanding customer balances, performing account reconciliations, and supporting the credit approval process. Team Green members enjoy career advancement, competitive benefits, job stability, and the chance to make a positive impact.

Requirements

2–3 years of related experience and/or training in Accounts Receivable or Collections.
Proficient with Microsoft Excel, Word, and Outlook.
Strong attention to detail and high level of accuracy.
Self-motivated team player with a positive attitude and strong work ethic.
Ability to work under pressure, manage multiple tasks, and meet deadlines.
Excellent interpersonal and communication skills (both written and verbal).
Effective organizational and time-management skills.
Ability to work independently with minimal supervision.
Strong analytical and problem-solving capabilities.
Valid work authorization in the country where the job is located is required.
Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

Post-secondary education is preferred, or equivalent practical experience.
Experience with TRUX Route Management and Great Plains (GP) systems is an asset.
Prior experience in the waste management industry is an asset.

Responsibilities

Ensure timely collection of outstanding receivables to meet company targets.
Contact customers regarding overdue accounts and resolve issues preventing payment.
Conduct regular reviews and reconciliations of customer accounts to maintain accuracy.
Monitor accounts for non-payment, late payments, and other irregularities.
Investigate and resolve payment discrepancies, providing supporting documentation as required.
Process credit card payments securely and efficiently.
Analyze customer payment patterns to develop strategies that enhance cash flow.
Use tracing techniques to locate customers as needed.
Issue credit hold notifications in accordance with policy.
Provide updates to management on the status of overdue accounts.
Recommend accounts for third-party collections or bad debt write-offs.
Adhere to all company policies and management directives.
Adapt to changes and learn new processes as the business evolves.
Perform other related duties as assigned.