Collections Specialist

West Fraser•Cordova, TN

About The Position

The Collections Specialist is responsible for supporting the timely collection of outstanding customer receivables to ensure accurate cash flow and reduced past-due balances. This role works within a Shared Services environment and collaborates closely with internal stakeholders such as Credit, Sales, Cash Application, and Accounting to resolve billing issues, disputes, and payment delays. The position requires strong organizational skills, effective communication, and the ability to manage a portfolio of accounts in accordance with company policies and internal controls.

Requirements

Bachelor’s degree in management, finance or accounting, or equivalent business experience
Minimum of five years of experience in accounts receivable and or credit and collections
Excellent interpersonal, communication, and organizational skills
A detailed and proactive approach to work
A mindset for process improvement and efficiency
Highly proficient with Microsoft Office Suite

Nice To Haves

Experience working in a SOX control environment is preferred
Experience with Oracle EBS, JDE, and BI reporting is considered an asset
Working knowledge of accounts receivable policies & procedures
Ability to work independently
Strong organizational skills
Strong attention to detail
Strong communication and interpersonal skills
A team player with strong analytical and problem-solving skills

Responsibilities

Manage a portfolio of assigned customer accounts and perform collection activities on past-due balances in accordance with established collection strategies and aging targets
Contact customers via phone, email, and written correspondence to secure payment, clarify payment status, and resolve discrepancies
Research and resolve payment issues including short pays, unapplied cash, pricing discrepancies, missing documentation, and billing errors
Reconciling customer account transactions by comparing, identifying, and processing corrective action.
Maintain accurate, timely, and professional collection notes within the ERP or AR system
Coordinate with internal teams (Credit, Sales, Billing, Cash Application, Tax, Operations) to resolve disputes and unblock payment
Monitor AR aging and escalate delinquent or high-risk accounts in accordance with escalation guidelines
Support month-end and quarter-end AR close activities as needed
Ensure compliance with internal controls, audit requirements, and company policies
Identifying and resolving payment discrepancies and answer customer inquiries as needed.
Assist with process improvement initiatives, documentation, and standard work within Shared Services
Perform other duties as assigned to support AR and Shared Services operations