Collections Specialist

Transwest Inc•Zuni, CO

2d•$25 - $29

About The Position

A Collections Specialist in the transportation leasing industry is responsible for managing and recovering lease and rental payments for assets like trucks, trailers, containers, or fleet vehicles, while preserving customer relationships and protecting the lessor’s assets.

Requirements

Strong negotiation and communication skills.
Analytical skills (aging analysis, dispute resolution, payoff calculation).
Contract literacy.
Professional firmness with customer empathy.
Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related business or communication areas.
Minimum of 5 years’ collections experience, preferably in leasing and transportation.
Strong knowledge of debt collections laws and regulations, including the FDCPA.
Strong communication skills, both written and verbal.
Computer skills including CRM, ERP systems (Power BI, Sales Force, Excel, Google).

Responsibilities

Monitor aging reports, follow up on past-due invoices, and resolve billing disputes.
Contact customers (carriers, logistics firms, owner-operators) via phone/email to secure payments and negotiate payment plans.
Interpret lease agreements, payment terms, late fees, and default clauses.
Identify high-risk accounts early and escalate to management, legal, 3rd Party Collections, or asset recovery teams when needed.
Coordinate with the Asset Recovery Coordinator regarding repossession or return of equipment in cases of default.
Maintain accurate records, comply with FDCPA (where applicable), UCC, and internal policies.
Understand seasonality and how market swings affect cash flow and customer’s ability to make payments.
Awareness of asset condition, mileage/usage, and resale implications, where applicable.
Leases and recoveries may span states or countries.