Collections Specialist

United Collection Bureau Inc • Toledo, OH

4d • Onsite

About The Position

United Collection Bureau, Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial service businesses, and government entities. We believe our employees are the key to our success, and we are committed to creating a supportive work environment with hands-on computer-based training and generous benefit programs. We are currently seeking a Collections Specialist / Call Center Representative to join our team. In this role, representatives make outbound calls, review account information, and work with consumers to set up payment arrangements based on their individual financial situations.

Requirements

• Motivated by commission opportunities
• Professional phone etiquette
• Strong typing skills
• Strong problem-solving skills
• Basic computer skills
• Strong organizational skills
• High school diploma or GED equivalent

Nice To Haves

• Bilingual

Responsibilities

• Contact consumers regarding delinquent accounts
• Review account information in the collection software system
• Ask questions to better understand the consumer’s situation and possible barriers to payment
• Negotiate payment arrangements based on individual circumstances
• Document all communications accurately
• Maintain call quality and productivity standards
• Use a positive, professional, and problem-solving approach
• Work collaboratively in a team environment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED