Collections Specialist

Kimball Midwest•Prairie Township, OH

6d•Onsite

About The Position

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist I for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Requirements

3+ years' experience in Collections, Accounts receivable, or a similar role
B2B collections experience preferred
The ability to resolve complex payment issues
Proficient in Microsoft Office Applications (Outlook, AX, Excel, etc.)
The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
The ability to read and write small letters and numbers; the ability to make arithmetic calculations
The ability to understand and follow written and oral instructions
Proficient in skip tracing and establishing alternative contacts
The ability to handle confidential information and use discretion while performing job tasks
The successful completion of a ninety (90) day orientation period

Responsibilities

Responsible for the maintenance of customer accounts through collection activity and account research.
Responsible for Tier 2 inbound calls into the Credit & Collections department through multiple channels including voice, text, social media, and Customer or Sales Rep portals.
Follows up with Customers and Sales Representatives within 24 hours of phone or email request.
Works accounts receivable aging reports, collection reports, and sales representative reports as assigned by Credit & Collections Management.
Meet department metric standards on a monthly basis.
Provides superior customer service by maintaining focus on the 2-customer philosophy.
Maintain thorough and accurate documentation on customer account interactions.
Performs other duties as assigned by Credit & Collections Management.