Collections Specialist

Lendmark Financial Services • Beckley, WV

4d • Onsite

About The Position

The Collections Specialist is responsible for managing delinquent accounts through direct customer engagement, legal processes, and administrative follow-up. Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

Requirements

• High school diploma or equivalent required
• 5 years of experience in consumer finance collections or a related field.
• Familiarity with skip tracing tools and legal collection procedures.
• Strong organizational and documentation skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office and collection software systems.
• Ability to work independently and as part of a team in a branch environment.

Nice To Haves

• Bilingual (English/Spanish) is a plus.
• Associate or bachelor’s degree preferred.
• Experience with auto loan or personal loan collections.
• Knowledge of repossession and legal filing processes.

Responsibilities

• Initiate and manage outbound collection calls to customers with past-due accounts.
• Conduct skip tracing to locate customers who are unresponsive or have moved without notice.
• Prepare and file legal documentation for repossessions, garnishments, and other legal remedies.
• Draft and send collection letters in accordance with company policy and regulatory guidelines.
• Maintain accurate and up-to-date records of all collection activities in the system of record.
• Collaborate with branch staff and legal teams to escalate accounts requiring legal recourse.
• Monitor and follow up on accounts in litigation or repossession status.
• Ensure compliance with all federal, state, and local laws governing debt collection practices (e.g., FDCPA).
• Provide exceptional customer service while negotiating payment arrangements.

Benefits

• medical
• dental
• vision benefits
• paid time off
• paid holidays
• 401(k)
• life insurance
• long-term disability
• tuition assistance
• employee assistance program
• critical care
• auto insurance
• home insurance
• pet insurance
• other ancillary insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED