Collections Specialist

CARDS Holdings, Inc. • Mobile, AL

3d • Onsite

About The Position

At Ecowaste Solutions, keeping our accounts in good standing is just as important as keeping our trucks on the road. As a Collections Specialist, you'll play a vital role in protecting the financial health of a rapidly growing company by making sure outstanding balances don't slow us down. You'll connect directly with customers, and use your communication and problem-solving skills to find solutions that work for everyone. Whether you're negotiating a payment plan, resolving a billing dispute, or tracking down a hard-to-reach account, your work keeps our operation moving and our customer relationships intact. If you're calm under pressure, a natural communicator, and want to be part of a tight-knit team at a company with real momentum, this is a great place to land.

Requirements

• Good listening skills
• Communication skills
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Negotiating skills
• Patience and stress management
• Problem-solving skills
• Critical thinking skills
• High School diploma required

Nice To Haves

• Some college preferred

Responsibilities

• Monitor the firm’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

Benefits

• Weekly pay
• Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans
• Dental
• Vision
• $25,000 Life Insurance
• Retirement Plan with a company match
• Safety and Retention Incentives
• Paid Time Off
• Access to employee discount through LifeMart

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED