Collections Specialist

Brightspeed•Charlotte, NC

7d•Hybrid

About The Position

Brightspeed is seeking a Collections Specialist to join their growing team. This role reports directly to the Manager, Collections & Disputes and is responsible for collecting revenues owed from business customers. The Specialist will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. The position requires providing superior customer service, prompt responses, and resolutions to customer concerns to ensure timely payment. The company is focused on building the best and fastest fiber-optic network in America.

Requirements

3+ years of experience in B2B collections
Ability to overcome objections and offer solutions to resolve potential roadblocks
Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
Relationship-builder and strong listening skills
Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
Demonstrates integrity and the highest ethical standards in all aspects
Ability to learn complex systems, process quickly and be able to convey that knowledge to others.

Nice To Haves

Bachelor’s degree in Finance, Accounting, Business, or related field
Telecommunications industry experience

Responsibilities

Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiries
Meet established collection objectives monthly
Collect and manage past due accounts for moderate to large sized business customers
Use various computer systems simultaneously
Build and maintain strong customer relationships and problem solve with the customer
Preparation of monthly collection reports and recommendations on credit memos and write off activities
Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
Review and comprehend contractual agreements with customers that govern the servicing relationship