Collections Agent

Alteva RCM • Boca Raton, FL

21h

About The Position

The Collections Agent supports accounts receivable collection activities through accurate account maintenance, customer communication, and timely follow-up on outstanding balances. This role is the first point of contact for customer inquiries about invoices, payments, and account status, while maintaining accurate data and providing excellent customer service. The position also supports payment application research, basic account reconciliation, dispute escalation, and month-end collection and reporting activities.

Requirements

• Associate's or Bachelor's degree in Business, Accounting, or equivalent.
• At least 2 years of accounts receivable collections experience.
• Demonstrated expertise in collection processes, reconciliation, and dispute resolution.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Good analytical and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.
• Basic proficiency with QuickBooks.
• Medium proficiency with Excel and reporting.

Nice To Haves

• Experience in Revenue Cycle Management.
• Proficiency with ERP and revenue cycle software systems.

Responsibilities

• Perform daily collection activities on assigned accounts.
• Contact customers regarding outstanding invoices and payment status.
• Answer customer inquiries about invoices, payments, account balances, and billing information.
• Accurately update account notes, payment statuses, and collection records in company systems.
• Process and maintain customer account information and collection documentation.
• Assist with payment application research and basic account reconciliation activities.
• Escalate disputed invoices, billing issues, and delinquent accounts according to established procedures.
• Monitor assigned accounts and ensure timely follow-up on outstanding balances.
• Maintain professional and positive customer relationships.
• Support month-end collection and reporting activities as needed.
• Adhere to company policies, compliance requirements, and collection procedures.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance plan
• Paid family leave
• Short-term disability insurance
• Life insurance
• 401(k) plan with employer match
• Flexible spending accounts
• Employee discount program
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree